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Phone Manual (11)
Using the features on your IP Phone with 1Cloud
Adding a Queue to 1Cloud
By James Wilkinson, Sonic Wireless   HOW to add a queue to 1cloud with 5 agents and a queue...
Adding Video Codecs
Login to Voip Control Panel and Select Provision and SIP Under SIP Prerences select all Video...
Auto Provisioning by Managing SIP Devices
As of January 2011, O-Tel's 1Cloud now offers the facility to create a device on the Hosted PBX...
Call Queue Agent Keys
When using1CLoud as a Call center, the agent keys are as below.   *96 to login*98 to...
Common IVR Sound Clips
Most common sound clips are:   ‘Thank you for calling Joes Lanterns. Please hold whilst we...
Conference Call Setup
How Can Scheduled Conferences Be Used? Where Can these Conferences Be...
Creating a Call-Back Extension
What is CallBack? A callback occurs when the originator of a call is immediately called back in...
Creating an Extension For Video Calling
  Login to VoIP Control Panel (http://sip01.otel.co.za) Click on “Add Extension” Complete...
Creating Hunt Groups using Cascade
If a client has multiple extensions and you want all the extensions to ring upon an incoming...
E-mail to Fax - Sending of faxes
  Setting up the E-mail to Fax Facility on 1Cloud. From the main client management screen...
Entering PIN CODE on the extension
This is what you can do to enable block on an extension.   Go to the extension, click on...
Forwarding a call
#1FORWARD_NUMBER – transfer interlocutor to extension number FORWARD_NUMBER When you are...
Hide Caller ID
To hide Caller ID for an extension: Go to EXTENSIONS/PHONE TERMINAL SETUP/ CallerID name in...
How to setup the IVR
How Can I Make An IVR Using O-Tel 1Cloud Hosted PBX ? This article describes how...
Inter-Extension dialling
To enable clients to call between the extensions, ensure that the 'multi user aware' box is...
Portal to Fax - Sending of faxes
  Sending Fax from Portal From the main client management screen select the extension...
Presence Options in 1Cloud
Presence Options In O-Tel 1Cloud...
Queue Terms and Explanation
  This is a brief explanation on the Queue faciltity on 1Cloud. Queue Extensions= This is the...
Recording a Voice mail over the handset
How can I record a personalized voicemail greeting message? The recording...
Redundancy
From the VoIP Control Panel Select Incoming Call Rules. From Incoming call rules, Select...
Setting up Call Forwarding to Cellular Phone
To activate a call divert to your cellular phone after the extension rings but not...
Setting up fax account on the gateway
Take a gateway, Enter the username and pwd of Fax account you have created in via our FoIP...
Setting up the Polycom IP 330/650 IP Phone
Setting Up the Polycom SoundPoint IP 330/650 SIP 2.0 Phones for O-Tel Agent Portal...
Setting up Voicemail
Ensure that your client has MB space allocated to him when setting up Voice mail The Extension...
Setup Fax to E-mail Extension
  Setting up of a central Fax Extension on 1Cloud.Courtesy of Johann Kruger [ITWWW] The...
Setup Off-Peak Call Forwarding
You need to create 'Time Intervals' for this facility to work. Go to  the clients screen/Time...
SIP Extension Login Details
To setup your SIP Phone, you will need the user login m a password and the IP Address for the...