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Using the features on your IP Phone with 1Cloud
Adding Video Codecs
Login to Voip Control Panel and Select Provision and SIP
Under SIP Prerences select all Video...
Call Queue Agent Keys
When using1CLoud as a Call center, the agent keys are as below.
*96 to login*98 to...
Common IVR Sound Clips
Most common sound clips are:
‘Thank you for calling Joes Lanterns. Please hold whilst we...
Forwarding a call
#1FORWARD_NUMBER – transfer interlocutor to
extension number FORWARD_NUMBER
When you are...
Hide Caller ID
To hide Caller ID for an extension:
Go to EXTENSIONS/PHONE TERMINAL SETUP/
CallerID name in...
How to setup the IVR
How Can I Make An IVR Using O-Tel 1Cloud Hosted PBX ?
This article describes how...
From the VoIP Control Panel Select Incoming Call Rules.
From Incoming call rules, Select...
Setting up Voicemail
Ensure that your client has MB space allocated to him when setting up Voice mail