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Adding credit to your client's account
In your portal, click on the clients account (or extension) Click on the 'Charging Credits' icon...
Adding credit to your reseller account
O-Tel provides a 24/7/365 billing portal to purchase credit. You may visit:...
Adding free minutes to a Charge Plan
To add free minutes to a particular code, follow the following steps:   In your charge plans...
ADVANCED SIP Trunking- Walkthrough to establishing a SIP account
-This article is NOT applicable to BASIC SIP Trunking....
ADVANCED: Charging Plans- Detailed Explanation
CHARGING PLAN NOTES: You have to create 2 Charging Plans. 1- VoIP RESELLER to the CLIENTFirst:...
Allocate numbers to non-primary extensions
  Each extension must have a number, not a separate one, but the same one. 1-click on the...
BASIC SIP Trunking - Adding a SIP Account
    1- Create a charge planThis charge plan is the 'retail packages' which you have created...
Blocking an outgoing call of a client
To block an outgoing code for your client, you need to create an outgoing call rule. Click on...
Conference Call Setup
How Can Scheduled Conferences Be Used? Where Can these Conferences Be...
Creating Hunt Groups using Cascade
If a client has multiple extensions and you want all the extensions to ring upon an incoming...
Extract CDR reports
To extract CDR Data for Itemized billing:   1-Client on the relevant client, 2-Top left,...
Forwarding a call
#1FORWARD_NUMBER – transfer interlocutor to extension number FORWARD_NUMBER When you are...
Hide Caller ID
To hide Caller ID for an extension: Go to EXTENSIONS/PHONE TERMINAL SETUP/ CallerID name in...
Portal shows as insecure in Chrome
Its a step by step process. broken in two parts. Exporting and...
Setup Off-Peak Call Forwarding
You need to create 'Time Intervals' for this facility to work. Go to  the clients screen/Time...
Using O-Tel behind a firewall
If you want to use the O-Tel service behind a firewall, than the following ports must to be...