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Presence Options in 1Cloud




Presence Options In O-Tel 1Cloud

Overview

The SIP Presence O-Tel 1Cloud feature allows users to view the state of other users belonging to the same client.

To benefit from this feature, you must use a telephone with SIP presence/BLF support.

You can monitor the state of one or several extensions by means of a series of special settings in the phone interface.

This knowledge base article shows how to set up SIP presence, to monitor another extension, and publish presence on commonly used telephones supporting such features.

To identify the users that you would like to monitor, please use the full extension number. For example, if you want to monitor extension 114000001, then you must fill in 114000001 as the monitored extension number.

Presence

Presence types by content

  • Dialog (BLF)
    • Snom
    • Grandstream
    • Thomson
    • Aastra
    • Linksys
  • Presence
    • X-lite/EyeBeam/Bria (pidf)
    • Polycom phones (xpidf)

One of the cutting-edge features available in O-Tel 1Cloud 2.5.1 allows an extension to publish its presence in any format, whereas the monitoring extension can subscribe for the presence status in any of the supported formats as well.

Presence types by publishing mode

  • Published by the server - The presence of each monitored extension is published by the server by default.

If you are monitoring an extension with the published server presence enabled, you will be aware of its state even if the phone doesn't publish its presence.

Based on actual call events, the server decides which state of the monitored extension gets published to you.

  • Published by the phone

Some phones choose to publish their own presence and you may choose to rely on it, rather than on the info generated by the server.

In this case, the phone used by the monitored extension must be able to send PUBLISH requests to publish its presence.

If this phone does not support presence publishing or its user does not wish to publish their presence, then you will not be able to monitor this extension.

Nevertheless, the extension state that gets communicated to you may not be the actual state of the extension (for example, the phone may be online, but the user may decide to publish its state as offline).

For more information on the particular use of this feature on your telephone, please view your phone user manual.

In order to activate this feature on the server you must follow the next steps:

    • In the O-Tel 1Cloud web interface, please select the extension you want to publish its own presence.
    • Next, go to Extension Management >> Provisioning and SIP page.
    • Select the Extension publishes its own state option.

Snom

Snom 300/320/360/370

To set up SIP presence on Snom 300/320/360/370, please follow the steps below:

  1. Log in to the Web Configuration Menu.
  2. Click on "Setup" -> "Function Keys" -> Choose one of the Sx keys.
  3. Pick the context associated to your account from the "Context" drop-down list.
  4. Pick "BLF" (if this option is not available, please select "Extension" or "Destination") from the "Type" drop-down list.
  5. Enter the extension number you would like to monitor in the "Number" field.
  6. Press the "Save" button to save your settings.
  7. In the end, please reboot the phone.

The LED near the function key that has been set up will display the following behavior, depending on the state of the monitored extension:

LED behaviour

Signification

Off

the monitored extension is idle

On

the monitored extension is busy or connected

Blinking

the monitored extension is ringing

Grandstream GXP20xx

Grandstream GXP20xx supports presence watching and also has the ability to publish its presence.

To monitor an extension using SIP presence on Grandstream GXP20xx, please follow the steps below:

  1. Log in to the Web Configuration Menu.
  2. Click on Basic Settings.
  3. Then choose the desired Multipurpose Key.
  4. Click on "Key Mode" and choose the "Asterisk BLF" option from the drop-down list.
  5. Click on "Account" and choose the account number corresponding to your extension from the drop-down list.
  6. Enter the Name and extension number for the user you would like to monitor.
  7. Click the "Update" button to save your settings.
  8. In the end, please reboot the phone.

The LED that has been set up will display the following behavior, depending on the state of the monitored extension:

LED behaviour

Signification

RED

the monitored extension is either off-hook/in-use or not registered

RED-blinking

the monitored extension is ringing

GREEN

the monitored extension is idle

To publish the presence of your own extension, please follow the steps below:

  1. Log in to the Web Configuration Menu.
  2. Click on the TAB corresponding to your account.
  3. Find the "PUBLISH for Presence" option, and set it to "Yes."
  4. Click the "Update" button to save your settings.
  5. In the end, please reboot the phone.

Thomson ST2030

To set up SIP presence on Thomson ST2030, please follow the steps below:

  1. Log in to the Web Configuration Menu.
  2. Click on "Advanced" -> "Voice Settings" -> "Advanced" -> Locate the "Multiline" drop-down list.
  3. Change the "Multiline" value to lower than ten, depending on how many line buttons you want (how many people you can put on hold and still get another call) and how many BLFs you want. For example, choose 5 - leaving the left set of five buttons for lines, and the right set of buttons for BLF's. Later in this article, we will refer to the number you chose as x.
  4. Click the "Apply" button in the lower right corner and ignore the subsequent warning message reading that it might be necessary to reboot the phone at this point.
  5. Click on "Advanced" -> "Voice Settings" -> "Advanced" -> "Call Feature" -> "Function Key Table."
  6. Do not fill in the first x Function Keys that you chose earlier (x is the value for "Multiline").
  7. Select the "Supervised Line" value from the "Type" drop-down list for Function Key no x+1.
  8. Insert the extension number you would like to monitor in the "Destination" field on the right.
  9. If you want to monitor more that one account, please do the same for Function Key no x+2, x+3 etc (until the end of the table).
  10. In the end, please reboot the phone.

The LED that has been set up will display the following behavior, depending on the state of the monitored extension:

LED behaviour

Signification

ON

the monitored extension is either off-hook or not registered

blinking

the monitored extension is ringing

OFF

the monitored extension is idle

Aastra

Astra 480i/480i CT

To set up SIP presence on these Aastra phones, please follow the steps below:

  1. Log in to the Web Configuration Menu.
  2. Click "Operation"->"Softkeys and XML."
  3. Select a softkey to configure.
  4. In the "Type" field, please select "BLF."
  5. In the "Label" field, please enter the name of the person whose extension you are monitoring.
  6. In the "Value" field, please enter the extension you want to monitor.
  7. Make sure the "Idle", "Connected", "Incoming," and "Outgoing" checkboxes are ticked.
  8. In the "Line" field, please select the line number corresponding to your extension.
  9. Click "Save Settings" to save your changes.
  10. In the end, please reboot the phone.

The busy and idle indicators will appear on the IP phone screen display next to the softkey programmed for BLF functionality. The indicators will display the following behavior, depending on the state of the monitored extension:

  1. If the extension is idle, an icon with the handset on-hook will be displayed next to the BLF softkey.
  2. If the extension is in use, a small telephone icon with the handset off-hook will be displayed.

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