#1FORWARD_NUMBER – transfer interlocutor to
extension number FORWARD_NUMBER
When you are involved in a phone conversation, you can press #1 followed
by an extension number FORWARD_NUMBER in order to transfer the interlocutor
to that extension.
*2FORWARD_NUMBER – put caller on hold then transfer
it to extension number FORWARD_NUMBER
Let's take the following example: there are two colleagues working in a
support team. A call arrives on the extension belonging to colleague no. 1. He
cannot solve the caller's problem, but knows that colleague no.2 solved a similar
problem last week. If he dials *2 followed by his colleague's extension number,
his call will be put on hold; then a new call will be automatically placed to his
Colleague no.2 answers. Colleague no.1 explains the problem, asks him to
take care of it and hangs up. Colleague no.2 will automatically be connected with
the caller that was on hold.
When you are involved in a phone conversation, you can press *2 followed
by an extension number FORWARD_NUMBER. The call will be put on hold
and the system will place another call to the extension FORWARD_NUMBER.
If the FORWARD_NUMBER extension does not answer, the call is transferred
back to your extension. If the FORWARD_NUMBER extension answers, you can
communicate with the extension user. When you hang up, the call that was
previously put on hold will be automatically transferred to FORWARD_NUMBER.