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Forwarding a call




#1FORWARD_NUMBER – transfer interlocutor to

extension number FORWARD_NUMBER

When you are involved in a phone conversation, you can press #1 followed

by an extension number FORWARD_NUMBER in order to transfer the interlocutor

to that extension.


*2FORWARD_NUMBER – put caller on hold then transfer

it to extension number FORWARD_NUMBER

Let's take the following example: there are two colleagues working in a

support team. A call arrives on the extension belonging to colleague no. 1. He

cannot solve the caller's problem, but knows that colleague no.2 solved a similar

problem last week. If he dials *2 followed by his colleague's extension number,

his call will be put on hold; then a new call will be automatically placed to his

colleague's number.

Colleague no.2 answers. Colleague no.1 explains the problem, asks him to

take care of it and hangs up. Colleague no.2 will automatically be connected with

the caller that was on hold.

When you are involved in a phone conversation, you can press *2 followed

by an extension number FORWARD_NUMBER. The call will be put on hold

and the system will place another call to the extension FORWARD_NUMBER.

If the FORWARD_NUMBER extension does not answer, the call is transferred

back to your extension. If the FORWARD_NUMBER extension answers, you can

communicate with the extension user. When you hang up, the call that was

previously put on hold will be automatically transferred to FORWARD_NUMBER.

 




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