How to log a Ticket with Otel
Client must log onto : http://billing.otelafrica.com/clientarea.php
Once logged in, they will come across the below screen.
To open a ticket, the must click on “Open New Ticket” as highlighted in red.
Once “Open New Support Ticket” has been clicked, Client will come across the below screen to select which department they require assistance from as encircled in red.
Once a department has been selected, the Client will be required to complete the relevant information. Client to provide in detail what the issue is on the message box.
Once client is happy with information provided, they will click “Submit” below as shown
Once this is done all the above steps are done, the client will receive a ticket ref which cal also be viewed under their client area.
The client can also send an email to firstname.lastname@example.org.
1st Line Support: